Welcome to Leathers Tag’s FAQ page! Below, you’ll find answers to our most commonly asked questions. If you need additional assistance, please feel free to contact our customer support team.
- Orders
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll be guided through the steps to complete your purchase.
Q: Can I modify or cancel my order after it’s been placed?
A: If your order hasn’t been processed, we may be able to assist. Please contact us immediately at support@leatherstag.com. Once an order is processed, we cannot make changes or cancellations.
Q: How can I check the status of my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the progress of your shipment.
- Shipping and Delivery
Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders. For more details, please visit our Shipping Policy.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 10-14 business days. Delivery times may vary based on your location and any delays with our carriers.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information.
- Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items, provided they are in their original condition. For more details, please visit our Return and Refund Policy.
Q: How do I initiate a return?
A: To start a return, please contact us at support@leatherstag.com with your order number. We’ll provide instructions on how to return your item.
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, we will process your refund within 5-7 business days. It may take additional time for your bank or payment provider to post the refund.
- Payments
Q: What payment methods do you accept?
A: We accept PayPal Business, which allows you to pay securely with a PayPal account, debit card, or credit card. For more information, please visit our Payment Options.
Q: Are there any additional fees for using PayPal?
A: No, we do not charge additional fees for PayPal payments. Any fees related to your PayPal account may apply; please check directly with PayPal.
Q: Is my payment information secure?
A: Yes, we use secure socket layer (SSL) technology to encrypt all payment transactions, ensuring that your payment information is safe and confidential.
- Account and Privacy
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your order history, save addresses, and enjoy a faster checkout experience.
Q: How do you protect my personal information?
A: We are committed to protecting your privacy. For more details on how we handle and protect your data, please refer to our Privacy Policy.
- Customer Support
Q: How do I contact customer support?
A: You can reach us at:
- Business Address: Muhallah Dermani Masjid, VPO Dandot, Tehsil Choa Saiden Shah, District Chakwal, 48800, Pakistan
- E-Mail: support@leatherstag.com
- Contact Form: Get in Touch
- Phone: +92 333 590 6001
- Company Name: Leathers Tag
- Customer service: Monday to Friday from 9 a.m. to 8 p.m
Q: What should I do if I encounter an issue with my order?
A: If you have any issues with your order, please contact us immediately. We’ll work with you to resolve the matter as quickly as possible.
