Last updated: 31-10-2024
At Leathers Tag, we want you to love your purchase. If you are not entirely satisfied with your order, please review our return and refund policy below. This policy outlines the terms and conditions for returning products purchased through Leathers Tag’s online store.
Return Period
Customers can return items within 30 days from the delivery date. If 30 days have passed since your purchase was delivered, we cannot offer a full refund or exchange. Our Processing time is 7 Days.
Condition of Items
To be eligible for a return, your item must be:
- In its original condition, with tags and packaging intact.
- Unworn, unwashed, and unaltered in any way.
Proof of Purchase
For processing returns, please provide proof of purchase, such as a receipt or order confirmation email. This ensures a smooth return process.
Non-Returnable Items
For hygiene reasons, some items cannot be returned, including:
- Undergarments
- Customized products
- Final sale items
If you have questions regarding an item’s return eligibility, please contact us at support@leatherstag.com.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@leatherstag.com with your order number and reason for return.
- Return Instructions: Once approved, you will receive detailed instructions on how to package and ship the item back to us.
Please note that Leathers Tag is not responsible for returns sent without prior authorization.
Refunds and Exchanges
Once we receive and inspect your return, we will notify you about your refund status:
- Refunds: Approved returns will be refunded to your original payment method within 5-7 business days. Please note that it may take additional time for your bank or card issuer to post the refund to your account.
Shipping Costs
Unless the return is due to our error or a defective product, customers are responsible for paying return shipping costs. The cost of return shipping may be deducted from your refund. For questions on return shipping, please contact us at support@leatherstag.com.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@leatherstag.com with your order number and a description of the issue. We accept returns on defective items within an extended return window and will cover any return shipping fees for these cases.
Contact US:
Business Address: Muhallah Dermani Masjid, VPO Dandot, Tehsil Choa Saiden Shah, District Chakwal, 48800, Pakistan
E-Mail: support@leatherstag.com
Contact Form: Get in Touch
Phone: +92 333 590 6001
Company Name: Leathers Tag
Customer service: Monday to Friday from 9 a.m. to 8 p.m
